Warranty Policy

Basics

To get a quick idea of what applies in your case we're distinguishing two cases.

Overview

The following warranty policy applies only to products purchased on the CnTech store (en.cntech.com).

If you have purchased your product from another platform, please refer to the seller's return and warranty policy.

CnTech reserves the right to update this warranty policy from time to time. Any changes will affect warranty rights applicable to products purchased prior to the date of such changes.

If you have any product issues or questions, please reach out to us.

Product Defect on Arrival

If you receive a defective product or if the product was heavily damaged during transport, please reach out to us as soon as possible.

Please include:

• Your order number
• A description of the issue/situation
• Clear photos and videos of the package and the damaged product

We will inspect the damage and decide an appropriate method for amendment.

Product Warranty

Every CnTech product includes a 1-year limited manufacturer's warranty from the date of delivery.

This limited warranty is provided and does not affect any statutory rights you may have under applicable consumer protection laws, which may provide for a longer protection period in certain countries. For pre-order items, your warranty does not go into effect until the date of shipment.

Our warranty covers defects in workmanship and materials during normal use. It does not cover damage caused by intentional abuse, user error, or self-transport accidents.

If you experience a product quality issue, our technical team will first assist you remotely to diagnose and resolve the issue. If remote assistance is unsuccessful, we will provide a free return label and send you a brand-new replacement product. If only a specific part of the product is broken, we will send a new replacement part directly to you.

If you broke the product yourself or damaged it during personal transport, it is considered the customer's responsibility. You may still send the product back to our official service center for fixing, provided you cover round-trip shipping and repair costs.

To request warranty support, please reach out to us. Warranty claims require the following:

Proof of purchase

• A valid CnTech order number registered under your account or email address

Proof of defect

• Clear photos and videos showing the issue with the product
• Diagnostic tests, if requested by our support team

CnTech reserves the right to decline warranty claims if valid proof of purchase or defect cannot be provided.

Legacy Products

We support our products long after launch. If you own an older version or discontinued model of our product, standard warranty terms apply. If out of warranty or discontinued, our support team will still be able to provide remote troubleshooting and supply compatible replacement parts whenever available.

If an older product version is no longer producible or repairable due to discontinued components, our team will offer an out-of-warranty repair quote or an upgrade path to the latest product version.

Frequently Asked Questions