Cancellation, Modification, and Return Policy

Overview

To ensure clear and transparent processing, our policies regarding order modifications, cancellations, and returns are outlined below.

Cancelling Order

Orders that have not yet shipped can be cancelled. To cancel an order, please contact us with your full name and order ID.

A 5% processing fee applies to all order cancellations.

If you are unsure about any of our products, please contact us or conduct any necessary research prior to ordering to ensure the product meets your needs. There are no exceptions to the 5% cancellation fee.

Modify Order

Please review your order carefully before placing it. Once an order is submitted, it is immediately sent to our team for processing, which makes modifications difficult to accommodate. This applies to orders placed during regular business hours, after hours, and on weekends.

If you need to update any order information, please use our contact page to submit a request.

Returns

If you are not satisfied with your purchase after receiving the product, please contact us within 30 days of delivery to request a refund or an exchange.

Please ensure that any products returned or exchanged are in their original condition as received, complete with all original packaging and materials.

Please note that customers are responsible for all return shipping costs, as well as the shipping costs for sending exchanged items back to you. Additionally, return shipping costs may need to be pre-paid via bank transfer or another approved payment method before returning your item.

Please note that all refunds will be issued at 90% of the original purchase price (less a 10% administrative fee) to cover order processing costs. This policy helps us manage returns and exchanges effectively while ensuring that products are returned in their original condition.

By completing your purchase, you acknowledge and agree to adhere to our General Terms & Conditions and our Refund & Order Cancellation Policy.