Modifying/Cancelling/Refund Terms & Conditions

Modifying an Order

Please review your order carefully before placing it. Once an order is placed, it is sent to our staff for processing, making modifications difficult. This applies to orders placed during normal business hours, after hours, and on weekends. If you need to update any information, please use the contact page to attempt a modification.

Cancelling an Order

Orders that have not yet shipped can be cancelled. To cancel an order, please contact us with your full name and order ID.

A 5% fee will apply for order cancellations.

If you are unsure about any of our products, please contact us or conduct any necessary research to ensure the product meets your needs. There are no exceptions to the minimum 5% fee on cancellations.

Refund Policy

If, after receiving the product, you are not satisfied with your purchase, contact us within 30 days of the receipt date to initiate a full refund or an exchange.

Please ensure that any products being returned or exchanged are in the same condition as when received and include all original packaging and materials.

Please note that you are responsible for all shipping costs for returning items to us, as well as shipping costs for exchanged items from us to you. Additionally, we may require that the costs associated with return shipping be pre-paid through bank transfer or another payment method prior to sending your item back to us.

Do note that in the event of a refund, the amount returned will be less a 10% administrative fee to cover processing costs.

This policy helps us to manage returns and exchanges effectively while ensuring that products are returned in their original condition.

By completing this purchase, you acknowledge and agree to adhere to our General Terms & Conditions and our Refund & Order Cancellation Policy.